1How Do I Access My Desktop? Is It Safe?
You can access your desktop by using any device that can run an RDP client. Most every device including Mac books, I Phones, Androids, Chrome books, etc. can all run RDP. You simply enter the link provided along with your user name and password and you are ready to go! Our desktops are protected by enterprise level hardware firewalls, intrusion detection systems and other security measures to ensure your desktop is safe and well protected.
2How Reliable Is Your Service?
As we run our own data centers and build and maintain our own equipment, we have full control over our environment and equipment. This means we can fix any problems that arise immediately and don't rely on anyone else. We have backup servers and equipment in place designed to fail over in the event of a problem. Our main data center sits in Downtown Los Angeles in the fully secured 600 building which is a top tier data center. The data center is protected 24/7 by armed guards and requires biometric access to enter. We have 10 top tier Internet connections running into our data center to ensure total redundancy. We also run a backup data center in an undisclosed location in the event of a primary data center failure.
3Are Your Desktops Different Than Regular Windows Desktops?
No! They are Windows 7 or 8 Professional desktops. The only difference from our desktops and your home or business desktop is that we run our desktops on servers in a virtual environment. This ensures reliability and gives us the ability to back them up quickly and efficiently. The desktops also run extremely fast because they sit on very powerful storage units and servers designed to run the desktops as fast as possible. Most of the time, our desktops easily outperform desktops on regular laptop or workstation equipment.
4How Do I Ensure My Data Is Safe?
By default, we backup your desktop every night using our snapshot backup process. However, we highly encourage you to take your own steps to backup your data as well in the event there is a problem with our backup of your desktop. Your desktop is put into it's own network called a VLAN. This ensures only you are able to access your data and no other customers can see or access your desktop or data. When you login, our systems lock the screen so our own employees don't even have the ability to see what you are doing. GMD does not keep your passwords and has no way to access your desktop unless you provide us permission and your administrative password.